1. What data do we collect?
While using the PetSOS App, we may ask for access to the following data:
- Account data: Email address, username and (optionally) phone number, used to contact you about lost animals and to generate PDF posters.
- Location (GPS): We collect precise device location data to show lost animals near you, navigate to Search Groups, and send smart Push notifications within a radius of, e.g., 30 km.
- Media: Photos of animals submitted in reports and in private chat messages (used to verify a found animal).
2. How do we use your data?
Your data is used solely to ensure the App functions correctly, including:
- Authorizing and maintaining your User session.
- Powering the AI Match algorithm, which analyzes submitted photos for similarity in breed, color and distinctive features.
- Sending Push notifications about lost animals and chat messages.
- Implementing gamification features (achievements, statistics, badges).
3. Third-party service providers
To keep the App stable and secure, we work with trusted service providers who process data according to their own strict policies:
- Google Firebase: Database (Firestore), user login (Auth), photo storage (Storage) and push notifications (Messaging).
- RevenueCat: A system for securely and anonymously managing your subscriptions (Premium Account) and in-app purchases (App Store).
- Google AdMob: Displays ads to users who do not have an active Premium Account. AdMob may collect anonymized diagnostic data and advertising identifiers.
4. Security and data retention (Clean Architecture)
We have implemented advanced mechanisms to protect your privacy:
- Automatic chat deletion: Archived conversations and the photos they contain are automatically and permanently deleted 30 days after a case is closed.
- Cascading deletion: Deleting an animal report from the App immediately deletes its associated photos from our servers, closes the Search Group, and removes the map sectors linked to it.
5. Your rights (Account deletion and subscriptions)
You have full rights to view, modify and permanently delete your data. At any time, you can go to Your Profile -> Account in the PetSOS App and use the "Delete account permanently" button. This will immediately erase your profile, statistics and related reports from our database servers.
Important payment information (Apple App Store): Please note that deleting your account in the App is not the same as canceling your subscription in the Apple App Store. In addition, deleting your account before your purchased Premium Account expires does not entitle you to a refund for unused time. Payment management and any refunds are governed solely by Apple's own terms and decisions.
Important payment information (Google Play): Please note that deleting your account in the App is not the same as canceling your subscription in Google Play. In addition, deleting your account before your purchased Premium Account expires does not entitle you to a refund for unused time. You can manage your Google Play subscription via Google Play Settings → Subscriptions. Any refunds are governed solely by Google's own terms and decisions.
6. Contact for GDPR / Privacy matters
If you have any questions about how we process your data, please contact us at: petsos@jdmteam.pl.